Suzie Jules
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    • Home
    • About
    • Work with me
      • Online courses
      • Mini courses
      • Digital resources
    • Craft with me
      • Online craft courses
      • Craft workshops
      • Crochet & Unwind Group
      • Corporate|Private events
      • FREE Sodbury pattern
    • Shop
      • Business shop
      • Craft shop
    • Blog
    • Contact
Suzie Jules

Signed in as:

filler@godaddy.com

  • Home
  • About
  • Work with me
    • Online courses
    • Mini courses
    • Digital resources
  • Craft with me
    • Online craft courses
    • Craft workshops
    • Crochet & Unwind Group
    • Corporate|Private events
    • FREE Sodbury pattern
  • Shop
    • Business shop
    • Craft shop
  • Blog
  • Contact

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Privacy Policy

Last updated: 28 November 2024

This Privacy Policy describes how and when Suzanne Booth (“I,” “me,” “my”) collects, uses, and shares information when you purchase an item from Suzanne Booth (suzannebooth.co.uk), contact me, or otherwise use my services through suzannebooth.co.uk or its related sites and services.


By purchasing an item from Suzanne Booth or otherwise interacting with Suzanne Booth, you confirm that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. 

If you do not agree, you must leave Suzanne Booth.co.uk immediately.

I may update this Privacy Policy periodically to reflect changes in my practices, legal requirements, or for other operational, legal, or regulatory reasons. Changes will be indicated by updating the date at the top of this page.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, or any third-party services you access through Suzanne Booth. You are encouraged to review the privacy policies of those third parties independently.


To fulfil your order, I require certain information, including:

  • Your name, email address, postal address, payment information, and the details of the product(s) ordered.
  • Additional personal information you provide, such as when contacting me directly or subscribing to my mailing list.

Why do I need your information, and how do I use it? 

I collect, use, and share your information for the following purposes, which are lawful under applicable data protection laws:

  • To fulfil my services: To process orders, settle disputes, or provide customer support.
  • With your consent: For example, when you sign up for my mailing list, which you may opt out of at any time.
  • To comply with legal obligations: For example, to retain purchase records for tax compliance.
  • To improve my services: For example, using your information to analyse and enhance my offerings, where those interests do not override your privacy rights.

Information sharing and disclosure

Protecting your personal information is a priority. I share your data only in the following circumstances:

  • Third-party service providers: I use trusted services such as GoDaddy for hosting my website. I share only the information required to provide these services.
  • Business transfers: In the event of a business sale or merger, your information may be disclosed as part of that process, to the extent permitted by law.
  • Legal compliance: I may disclose your information if required to comply with a legal obligation or court order, or to address fraud or security issues.

Data retention

I retain your personal information only as long as necessary to fulfil my services, resolve disputes, and comply with legal and regulatory requirements. Generally, I retain your data for five (5) years.

International data transfers

Your information may be stored and processed outside of the UK or EU, in jurisdictions with different data protection laws. If transferring data to a non-UK/EU jurisdiction, I rely on adequate safeguards, such as standard contractual clauses or equivalent, to protect your rights and data.

Your rights

As a resident of certain territories (e.g., UK, EU), you have the following rights under GDPR and DPA 2018:

  • Access and Portability: Request a copy of the information I hold about you.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction and Objection: Restrict or object to certain data processing activities.
  • Lodge Complaints: File concerns with the UK Information Commissioner’s Office (ICO) or your local authority.

To exercise these rights, please contact me at suzanne@suzannebooth.co.uk

Cookie and tracking

My website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and personalise content. By using my website, you consent to the use of cookies. You can manage your preferences via your browser settings.

Security measures: 

I take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. This includes encryption, secure payment gateways, and regular security assessments.

Contact information 

If you have any questions or concerns about this Privacy Policy or your data, please contact me at:

  • Email: suzanne@suzannebooth@co.uk
  • Data Controller: Suzanne Booth


Shipping policy

Processing Times

All orders are shipped within 1-2 business days of receiving payment, except for personalised or special orders for which you will be advised on the expected lead time.


Shipping Costs

  • Orders over £55 and with addresses within the UK will be delivered free of charge.
  • Shipping costs outside of the UK are calculated based on the package's weight and size and the destination. The shipping cost will be added to the total amount of your order during checkout.


Delivery Times

Delivery times vary depending on the shipping destination and service used. Please note that delivery times are estimated and not guaranteed. International orders may be subject to customs inspections, which can cause delays. You will be provided with a tracking number once your order has shipped, which you can use to track your package online.

International Shipping Restrictions

Unfortunately, due to recent changes in legislation under the UK General Product Safety Regulations (GPSR), I am unable to ship orders to any EU countries, including Northern Ireland. These restrictions are beyond my control and apply to all small businesses shipping certain product types to these destinations. Please accept my apologies for any inconvenience this may cause. If you have any questions about this, feel free to contact me.


Shipping Method

  • Domestic orders are shipped via Royal Mail Tracked 48 or Evri.
  • For international deliveries (outside the EU), an international handler is used to select an appropriate service. If you require a specific shipping method, please contact me prior to placing your order.


Lost or Damaged Packages

While I take great care in packaging your order, I cannot be held responsible for lost or damaged packages during shipping. However, I will endeavour to help locate your order and replace it when appropriate. If your package does not arrive or arrives damaged, please contact me as soon as possible, and I will do my best to assist you.


Customs and Import Taxes

For orders shipped outside of the UK, customs fees, duties, and taxes may apply. These are the buyer's responsibility. Please check with your local customs office for more information before placing your order.


Copyright © 2025 Suzanne Booth - All Rights Reserved.

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