Last Updated: 13 November 2023
Change in services and Cancellations
Suzie Jules reserves the right to modify, suspend, or discontinue any service at any time, with or without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the service.
**2. Customer Expectations and Liability**
While we strive to provide accurate and up-to-date information, there may occasionally be information on our site containing typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information at any time without prior notice. We are not liable for any downtime or service interruptions.
**3. Copyright Rules**
All content on this site, including text, graphics, logos, images, and software, is the property of Suzie Jules or its content suppliers and is protected by international copyright laws. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Suzie Jules or purchasing Suzie Jules products. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.
**4. User Conduct**
Users of our website are expected to engage respectfully and legally. Unlawful behavior, hate speech, bullying, unauthorized promotions, spam, or any form of harassment are strictly forbidden. We reserve the right to disable or terminate user accounts engaging in such behaviors.
**5. Account Termination**
We reserve the right to terminate your account or refuse service to anyone for any reason at any time.
**6. Indemnification**
You agree to indemnify, defend, and hold harmless Suzie Jules, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct).
**7. Changes to Terms and Conditions**
We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
**Contact Information**
Questions about the Terms and Conditions should be sent to us at info@suziejules.co.uk.
_Your use of the Suzie Jules website constitutes your agreement to follow and be bound by these terms and conditions._
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These terms and conditions are designed to protect both the business and its customers. It's important to ensure they are kept up-to-date with any changes in business practices or legal requirements.
Last Updated: 13 November 2023
Terms of Return
I do not accept returns or exchanges unless the item is defective or damaged. If you receive a defective or damaged item, please contact me within three working days of receiving your order with your order details and the issue, and we will agree on how to resolve it. Please ensure you allow me the opportunity to resolve the issue before you submit any reviews on any platforms. Products must be returned within 14 days of delivery if a return has been agreed.
State of Return
Items must be returned unused, in their original condition, and undamaged. We reserve the right to refuse returns that do not meet these criteria.
Reason for Return
We accept returns for products that are defective, damaged upon arrival, or if the wrong item has been delivered. Please provide photographic evidence of the issue. Unfortunately, personalised or bespoke items cannot be returned unless they arrive defective or damaged.
Process for Return
To initiate a return, contact us at info@suziejules.co.uk. We will provide you with instructions on how to proceed. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Process of Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 14 business days.
Contact Details
For any questions or concerns regarding your order or this policy, please contact us:
Email: info@suziejules.co.uk